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New Gmail Compose, Better Multitasking
I had the pleasant surprise of discovering the new Gmail today while trying to keep up with the torrent of E-mail that accumulated during Hurricane Sandy. It hasn’t been completely launched, but all...
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How to Kill Trolls With Kindness
There’s a simple antidote to Internet trolls. It costs nothing to manufacture and can be found in vast quantities if you know where to look. Before this goes further let’s establish the difference...
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The Nifty New Facebook Newsfeed Ad Campaign Display
I logged in yesterday and was pleasantly surprised to see this on my news feed: I timed it with this cat picture so you wouldn’t have to read obnoxious political debates Facebook’s newsfeed now lets...
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Making Your Facebook Offers Worth It
AllFacebook posted an interesting article recently. Facebook has been congratulating itself for its Facebook Offers program, but Business Insider has been taking issue with how many offers are merely...
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Electronic Arts’ Open Contempt for its Customers
Pictured: A visual representation of the SimCity launch (blog.games.com) It’s been a week since the newest iteration of SimCity launched, and Electronic Arts has demonstrated such disregard for for...
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The Fall and Redemption of Hewlett-Packard’s Customer Service
About a month ago, I had planned for this article to be a scathing, searing condemnation of Hewlett-Packard and a declaration that it was on the same level as Electronic Arts. A lot has happened since...
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Why Small Businesses Should Love Yelp
Of all the review sites and social media profiles that strike a nerve with small businesses, Yelp seems to be the amalgamation of everything business owners hate about online, anonymous reviews. Blog...
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Google Glass for Consumers ‘A Year-ish Away’
People have justifiably wary of wearable computers and augmented reality, since their history doesn’t offer a stellar track record. Google Glass, on the other hand, has been captivating technology...
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8 Things We Can All Learn From Amy’s Baking Company
Amy’s Baking Company has transcended the usual social media disaster to become something of an Internet-wide phenomenon. The viciousness, abusiveness, and indifference of the owners seems to have...
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Bad Customer Service Cost This Store $38,000 and its Reputation
It’s been said many times that the wrong employee can cost your business money. It’s also been said that a single influencer can make or break your business. This past week we’ve been gifted with an...
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